Each Order Inn Room Service Supplier serves as a central distribution hub for all Room Service deliveries within each market. A typical market is a three to four mile radius providing service to as many as five to twenty hotels.
For logistical and customer service reasons, only one Supplier is chosen per Room Service market. The actual boundaries of the market are determined using the Supplier’s existing domestic delivery area.
Potential providers undergo a strict vetting process and/or are tested on a temporary basis to determine if service and product quality levels meet Order Inn’s expectations to become a permanently contracted Supplier.
Once this process is complete, the Supplier may be offered a permanent contract as the exclusive Room Service Supplier to the assigned hotel properties in the market.
When a guest calls to place a room service order, the guest information is collected and recorded by Order Inn. Our staff then connects the guest directly with the Supplier to take the order ensuring the efficient and accurate processing of each order with on the spot delivery time confirmation.
Once the order has been placed, the Supplier is responsible for the cooking and delivery of the order and for collection of payment directly from the guest. If guests are paying with Order Inn Vouchers, payment is then processed and credited to the restaurant by Order Inn.
Order Inn follows up with each customer after the quoted delivery time to ensure their meal has been delivered and that the guest is satisfied.
Each Supplier has access to an account login and reporting suite that tracks and tallies all order volume and detailed financial information in real time. When orders are generated, the Order Inn accounting system automatically reconciles and posts all financial details and revenue allocations to the online account.
In addition, the online reports display all service issues related to each and every order in real time. This allows the Supplier and Order Inn to monitor performance, keeping tight control on all aspects of hotel and client customer care levels.